An AI front desk for medical offices
Medical front desks are stretched thin, and a new patient who can't get through calls the next practice. AI Front Desk by Make My VA answers every call in your practice's name, captures the caller's details and reason for calling, and alerts your team right away.
The problem
- The front desk can't answer every line during check-ins and busy hours
- New-patient calls go to voicemail at lunch and after hours
- Staff time goes to repeating hours, location, and insurance-acceptance questions
How the AI front desk helps
- Answers every call 24/7 in your practice's name
- Captures the caller's name, number, reason for calling, and preferred time
- Answers questions about hours, location, and the services you list
- Tells callers who describe a medical emergency to call 911
- Sends an instant text and email alert to your team
Frequently asked questions
Does it give medical advice?
No. It takes the caller's details and reason for calling, and tells anyone describing an emergency to call 911. Your team handles all clinical questions.
Is it HIPAA compliant?
We are not claiming HIPAA compliance for this service at this time. Practices that handle protected health information should ask us about this before signing up. We set the AI up to collect only a caller's name, number, and reason for calling, and callers should not share clinical details.
Does it book appointments directly?
Yes. Once your calendar is connected, it checks your availability and books appointments into the slots you allow. Callers should not share clinical details with the AI, and it gives no medical advice.
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An AI front desk for medical offices
Answers every call, captures every lead, alerts you instantly — for $297/month.